Shipping and Returns


Impack ships domestically throughout the United Kingdom. We currently do not offer international shipping yet, but are looking to add that capability soon.  

Standard Shipping = 3-5 Business Days

Expedited Shipping = 2-3 Business Days (if order placed by 2 pm Mon-Fri)

Priority Shipping = 1-2 Business Days (if order placed by 2 pm Mon-Fri)

*Please note that during the current pandemic and its knock-on effects on logistics throughout the country, the fulfillment and shipping time might be delayed. Any questions regarding shipping and handling please contact us at


If you purchased an item directly from and would like to return it within 30 days, we will issue you a refund or store credit (minus any shipping costs).  We do not charge a restocking fee, but return shipping costs are to be paid by the customer. 

Returned items must be in un-used condition (except for defective units).  Please email us at with the order number to begin the return authorization process.

If you are shipping an item over £50, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Flat mailers

Simply enter your item dimensions to see the recommended size you need to pack for your item

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